Web 2.0 Blog – Discovering Innovation Opportunities using Social Media

Archive for the ‘Engagement’ Category

I decided to take my Wordle data set out for another spin and make google maps from each category.

Here are the maps. Hope you enjoy them!

There are not 100 questions in each map because some people did not provide valid US locations and a few questions were taken out for being off topic as described before.  The maps end up have 829 questions in 9 categories. Thanks to MapaList for the map tools and Ken Ward’s HTML guide for the javascript template.


Traditional media measures impressions, the number of times a viewer saw your message for a certain time. What does that mean? How does that translate into a PSA serving it’s purpose of informing the public and resulting in positive changes in behavior.

Recently we started measuring the impact to a website which is featured in the PSA. Also calls to a dedicated phone line featured in the PSA can also be used to some measures to correlate the PSA to those specific actions. A visit to a website and a phone call certainly shows definite interest but this is information gathering behavior in most cases. Was the PSA adopted by audience members in a deeper way which changed their behavior and had a lasting effect?

So how could we PSAs link more tightly to measurable behavior to have a hint about long term effects and deeper changes than just measuring information gathering?

We would need a media which allowed for a behavior to be captured and for it to be clear that the behavior has a relationship to the PSA. Behaviors which we would want to measure include:

  1. Asking for additional information, (not just once but whether is done repeatedly and in depth)
  2. Telling a friend about the information and measuring whether the friend responded.
  3. Giving input about the message such as comments or relevant past experiences.
  4. Checking for updates or news concerning the message.
  5. Creating personal goals to adopt or spread the message.
  6. Providing visual or written examples of how the message has been adopted.
  7. Discussing, adopting or spreading the message.
  8. Continuing these behaviors over time.

All of these are behaviors which can be measured using new media or Web 2.0 techniques through an iPSA or interactive PSA. The set of behaviors above and others correspond to what is termed engagement in new media parlance. Engagement constitutes a deeper connection between the audience and the message and message provider. Engagement behaviors while not a direct measurement of the everyday behaviors which the PSA is intended to effect, do measure behaviors which demonstrate significantly more effort than traditional information gathering behavior.

For example if we wanted to spread the message of exercise, we could create a widget which allowed audience members to:

  1. Get more information about exercise, drill down in depth and return for additional information later.
  2. Send the information about exercise to others
  3. Express preferences for types of exercise or examples of how it helped them in the past or outcomes which they hope to change through exercise.
  4. Create an easy to find location where they can check on updates or sign up for updates to be sent to them.
  5. Create personal exercise goals.
  6. Announce whether they have met exercise goals and provide photos or video of their progress.
  7. Provide discussion boards for audience to discuss their exercise efforts.
  8. Maintain a location for these activities and measure the return of the audience or the active audience members.

We can measure all of these behaviors and know for certain they are directly related to the original message because the behaviors were only possible by encountering and acting directly on the message content.

The interactive PSA or iPSA allows more measures of behavior change which the traditional PSA on its own, cannot offer. The iPSA or new media component of a PSA campaign will be a critical component of any successful PSA in the near future because it allows for the audience to become engaged and for the ais more measurable.